FAQ

Everything you ever wanted to know... about 1121.

Site Questions:

How do I change the quantity of an item in my order?

To change the quantity of an item, simply visit your cart and adjust the quantities before check out.

Product Questions:

Are your products organic?

Currently, our products sit at about 98% organic materials, depending on the specific item. All of the fruit and nut oils used in our soap formulas are organic. For your convenience, ingredients for each product are color-coded so you can tell what’s what with a quick glance. If you’re curious about what goes into our products, pay a visit to our Ingredients page.

How do you make your soap?

1121 creates soap utilizing the “cold process” method for most varieties. In the simplest terms, fats + lye solution = soap. The lye causes the fats to undergo a process called “saponification”. This is accomplished without the use of any external heating, thus the “cold” part of “cold process”. Our soaps sleep in insulated molds over night and then after being cut into individual bars, are cured for 30 days. By the time the entire process is complete, there is no actual lye left in the bar.

How long will my bar of soap last?

A long time! Depending on how big ‘a person you are and how well you care for your bar, it can last a month or more!

Ok, then. How do I take proper care of my bar?

A few simple things can make a HUGE (so huge we needed caps!) difference in how long it takes your bar to dwindle.

A) Keep ‘er out of direct streaming water. Your bar is made of soap, so it doesn’t need to shower.
B) Don’t allow your bar to sit in a puddle. Enlist the help of a draining soap dish or store it on your shower caddy, so long as it is out of the direct flow of water. That’s it!

General Questions:

What is “vegan”?

Veganism is the practice of abstaining from all animal products. An individual that follows veganism is considered a “vegan”. Products that don’t utilize any animal ingredients or test on animals are considered “vegan” products.

You can find more information on our Links page!

Do you test on animals?

Heck no!

What does “Smell Good. Do Good. Feel Good.” mean?

Glad you asked! Firstly, and most simply, our products make you smell good. When you purchase them, we donate 15% of that sale to a worthy organization, so you are doing good. We hope smelling good and doing good end up making you feel good.

What charities and organizations do you support?

We try to share the love, so recipients of our financial support usually change every few months. Past and present recipients include Super Storm Sandy Relief and The Sojourner Center Woman’s Shelter in Phoenix, AZ. and Out To Pasture Animal Sanctuary in Estacada, OR. Find out more about our recipients on our Philanthropy Page.

Do you have a worthy charity or organization in mind? Let us know about it at philanthropy@1121apothecary.com!

Ok, so doing stuff for the animals and philanthropy is cool and all, but what about the environment? Are you guys environmentally responsible?

Boy howdy, do we try to be! A few things:

1) Our lip tubes are made from 100% recycled materials.
2) Our soap and gift boxes are made from 100% recycled paper pulp.
3) Shipping: Our padded shipping envelopes, cardboard boxes and shipping labels are 100% recycled.
4) We use sustainable materials in our products.
5) We use as little paper as possible and recycle what we do use.
6) Our business cards & printed materials are made from recycled paper and printed with earth-friendly inks.
7) Our packing material and gift “fill” are made from 100% recycled paper.
8) Our small kraft bags are made from 40% recycled materials and our handled shopping bags from 100%.

If you have any ideas how we can be more eco-friendly, let us know customerservice@1121apothecary.com.

Do you include samples in your orders?

Does a bear sh… *ahem* For you? Of course.

Processing and Shipping Questions:

How long will it take to process my order?

We try to be quick like bunnies and usually process orders in 1-2 business days. Large orders may take more time.

How long will it take my order to get to me?

Check out this neato shipping map from USPS: https://ribbs.usps.gov/modernservicestandards/ssmaps/find_map.cfm

You only ship USPS? OMGWTFBBQ?

For now, yes. But, if you have a crush on your FedEx guy, let us know and we can try and work something out. We bet he’s cute.

Do you ship internationally?

No? It’s not something we’re really set up to do, as of yet. But, if you just have to have something, shoot us an email at customerservice@1121apothecary.com and we’ll see if we can work something out.

If you’re so ”earth-friendly”, why did my order come packaged with Styrofoam peanuts? Why? Huh?

You’re an observant and savvy individual. We like you. We reuse all of the shipping material that we are able. Unfortunately, those dang packing peanuts are still a very common part of shipping and we still get them in items shipped to us from time to time. We encourage you to try and reuse them as well, if possible.

Policies:

I want to return my product.

We want you to be happy, so please contact us at customerservice@1121apothecary.com within 2 weeks of receipt of your order for a refund or exchange. Shipping charges are not refundable and return shipping is the responsibility of the customer.

There is something wrong with my product!

Oh no! If your product is defective or was damaged in shipment, please contact us at customerservice@1121apothecary.com within 1 week of receipt and we will work to replace it as quickly as possible.

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